Snow Removal Anchorage Terms of Service

These terms govern your use of Northern Snow Removal's professional snow removal, landscaping, and roofing services in Anchorage. Please read them carefully.

Last updated: October 18, 2025

Acceptance of Terms

By accessing our website or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

These terms apply to all users of our website and customers of Northern Snow Removal services in Anchorage, Alaska, and surrounding areas.

Services Description

Northern Snow Removal provides professional snow removal and roofing services including:

  • Residential and commercial snow removal operations
  • Snow hauling and complete removal
  • Ice control and de-icing services
  • Roof snow removal for Anchorage properties
  • Landscaping maintenance and design
  • Emergency snow removal services
  • Roofing services and maintenance

Professional services are provided throughout Anchorage, Alaska, and surrounding areas as specified in our service area coverage.

Snow Removal Service Agreements and Scheduling

Booking and Scheduling

  • Services must be scheduled in advance unless emergency service is requested
  • We reserve the right to refuse service at our discretion
  • Scheduling is subject to weather conditions and crew availability
  • Emergency services are available 24/7 at premium rates

Service Modifications

  • Changes to scheduled services must be made at least 24 hours in advance
  • Weather-related delays or cancellations will not incur additional charges
  • We may reschedule services due to extreme weather or safety concerns

Seasonal Contracts

Seasonal contracts provide priority service and are subject to specific terms outlined in individual agreements. Contract terms supersede these general terms where applicable.

Payment Terms and Pricing

Payment Methods

  • We accept cash, check, and major credit cards
  • Payment is due upon completion of service unless other arrangements are made
  • Seasonal contracts may have different payment schedules
  • Late payments may incur additional fees

Pricing and Estimates

  • All estimates are provided free of charge
  • Final pricing may vary based on actual conditions and scope of work
  • Emergency services are charged at premium rates
  • Prices are subject to change with advance notice

Refunds and Disputes

If you are unsatisfied with our services, please contact us within 48 hours. We will work to resolve any issues promptly and fairly. Refunds are provided at our discretion for legitimate service concerns.

Property Access and Safety for Landscaping Services

Property Access

  • You grant us reasonable access to your property during scheduled service times
  • Please ensure clear marking of obstacles, fragile items, and property boundaries
  • Vehicles should be moved from service areas when possible
  • We are not responsible for damage to unmarked or hidden obstacles

Safety Precautions

  • We prioritize safety for our crew and your property
  • Services may be suspended in dangerous weather conditions
  • Please keep pets and children away from work areas during service
  • Report any safety hazards or concerns immediately

Property Damage

While we take every precaution to protect your property, you acknowledge that snow removal operations carry inherent risks. We maintain insurance coverage and will address legitimate damage claims promptly and fairly.

Liability and Insurance

Our Insurance Coverage

  • We maintain general liability insurance
  • All employees are covered under workers' compensation
  • Equipment and vehicles are fully insured
  • We are bonded for your additional protection

Limitation of Liability

Our liability is limited to the cost of the specific service provided. We are not liable for:

  • Damage to unmarked or hidden objects
  • Pre-existing property damage
  • Damage due to normal wear and tear of surfaces
  • Consequential or indirect damages
  • Delays due to weather or circumstances beyond our control

Indemnification

You agree to indemnify and hold us harmless from any claims arising from your failure to comply with these terms or provide accurate information about your property conditions.

Cancellation and Termination

Service Cancellation

  • Individual services may be cancelled up to 24 hours before scheduled time
  • Emergency services cannot be cancelled once our crew is dispatched
  • Weather-related cancellations do not incur fees

Contract Termination

  • Seasonal contracts may be terminated with 30 days written notice
  • We reserve the right to terminate service for non-payment or breach of terms
  • Termination does not relieve you of payment obligations for services already provided

Website Use Terms

Acceptable Use

You may use our website for lawful purposes only. You agree not to:

  • Use the website for any illegal or unauthorized purpose
  • Attempt to gain unauthorized access to our systems
  • Transmit viruses or malicious code
  • Interfere with the website's operation
  • Copy or reproduce content without permission

Intellectual Property

All content on our website, including text, images, logos, and designs, is protected by copyright and other intellectual property laws. You may not use our content without written permission.

Disputes and Governing Law

Dispute Resolution

We encourage resolving disputes through direct communication. If necessary:

  • Initial disputes should be addressed through our customer service
  • Mediation may be pursued for unresolved issues
  • Legal action is subject to Alaska state jurisdiction

Governing Law

These terms are governed by the laws of the State of Alaska. Any legal proceedings will be conducted in Alaska state courts.

Changes to Terms

We may update these Terms of Service from time to time to reflect changes in our services or legal requirements. Updated terms will be posted on our website with a new effective date. Your continued use of our services after changes constitutes acceptance of the updated terms.

Questions About These Terms

If you have questions about these Terms of Service or need clarification on any provisions, please contact us:

Northern Snow Removal